Refund policy

Thank you for choosing Harry Wed Kelly. We strive to provide you with high-quality Indian wear and exceptional customer service. Please read our refund and return policy carefully before making a purchase.

  1. Made-to-Order Items:
    • Our products are meticulously crafted and made-to-order, tailored to your specific measurements and preferences.
    • Once an order is placed, it cannot be canceled, returned, or exchanged.
    • We encourage you to double-check your measurements and product details before finalizing your order.
  2. Damaged or Defective Items:
    • We take great care in ensuring that our products meet the highest quality standards.
    • If you receive a damaged or defective item, please contact our customer support team at harrywedkelly@gmail.com within 24 hours of receiving your order.
    • To assist you efficiently, please provide clear photographs of the damaged or defective item.
    • We will assess the issue and, if applicable, offer a suitable solution such as a repair, replacement, or refund.
  3. Incorrect Order:
    • In the rare event that you receive an incorrect item, please notify our customer support team within 24 hours of receiving your order.
    • We will investigate the issue and provide instructions for returning the incorrect item.
    • Upon receiving the returned item, we will promptly send you the correct item or issue a refund, as per your preference.
  4. Non-Returnable and Non-Refundable Items:
    • Items purchased during clearance sales or promotional offers are also non-returnable and non-refundable.
  5. Return Process:
    • To initiate a return or exchange for eligible items, please contact our customer support team within 3 days of receiving your order.
    • Returned items must be unworn, in their original condition, and accompanied by all original tags and packaging.
    • You are responsible for the shipping costs associated with the return unless the item is damaged, defective, or incorrect.
    • We recommend using a trackable shipping method to ensure the safe return of the item.
    • Once we receive the returned item, we will inspect it and process the refund or exchange accordingly.
  6. Refund Processing:
    • Refunds will be processed within 15 days after receiving and inspecting the returned item.
    • The refund will be issued using the original payment method used for the purchase.
    • Once the refund is approved, the amount will be credited to you within 5-7 business to your original method of payment.

In case of replacement/exchange, the product will be delivered within 20-21 business days.

We hope this refund and return policy clarifies our procedures and provides you with confidence in your purchase. If you have any further questions or require assistance, please feel free to contact our customer support team at harrywedkelly@gmail.com.